Help Center

To place an order, here's the process:

*Go to store: www.melodyong.com

*Click SHOP NOW and start checking for available designs.

*Click ADD TO CART according to your liking.

*Check the quantity of the item that you want.

*Before checking out, check all information of the items.

*Choose your preferred payment method and fill out the information needed for the delivery.

*Choose the shipping method that is convenient for you and click continue.

*If you choose COD, the item will show order complete and confirmation.

For orders that will continue for payment, it will lead you to enter your payment information and click complete order. 

Some of our items are free size, and some of them are with different sizes. We also have petite collection and plus size collection, so kindly read and check the dimension indicated on item description carefully.

Order confirmation will be sent to your registered email, if no email provided, a text will be sent to your phone number. 

Confirmation of the order may take a couple of hours. You can check spam or junk mail to see if the confirmation is sent there and if phone number provided is correct. 

If not, please contact us so we can check, confirm and we can process it as soon as possible.

You can pay thru BDO, BPI, GCASH if you choose payment first, also we provide Cash On Delivery.

The payment details of BDO, BPI and GCASH can be seen on the step of payement method, please email us at hello@melodyong.com or message us on messenger / facebook page : Melody - Fashon Story ,  with your payment receipt and order number. 

Once the order was processed we will send a confiramtion via text or email. It includes the tracking number for the order and a link on where you can track it.