Contact us

We're here to help.

We have prepared various support channels that can help you with your queries and concerns so you can have the best shopping experience on our website!

Customer Care Hotline 

 

Have a complex question? Call our Customer Care Specialists. They are available from Monday to Saturday, 9 AM - 6 PM.

 

Message our Facebook page: Melody - Fashion Story  (just click right bottom blue badge MESSENGER)

 

Dial 0916-255-7788 to connect with our specialists.

 

Address: 918 UNIT 2104 ALVARADO ST. BINONDO MANILA

 

Customer Service email: hello@melodyong.com

My Orders 

Be on top of the status of your orders, returns, or cancellations by always checking My Orders in your Account page.

 On our website or app, go to Account > My Orders 

Instant Message (IM) 

Ask questions about specific products or promos through messenger on this website and we will respond to you as possible as we can!

Talk to us through the MESSENGER button on the item’s product page.